Returns & Refund Policy

We value your satisfaction and strive to provide high-quality products. Please read our return and refund policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• Timeframe: Return requests must be made within 7 days of receiving your order.
  
  
• Product Condition: Items must be unused, unworn, and in their original packaging with all tags intact.
  
  
• Proof of Purchase: A valid receipt or order confirmation is required.
  
  

Exceptions: We do not accept returns for:

• Items damaged due to misuse or negligence.
  
  
• Products without original packaging or tags.
  
  
• Customized or limited-edition caps.
  
  

2. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer support via email/phone number with your order details and reason for return.
   
   
2. Approval: Our team will review your request and, if approved, provide return instructions.
   
   
3. Shipping: Ship the item to the provided address. Customers are responsible for return shipping costs unless the product is defective or incorrect.
   
   

3. Refunds

Upon receiving and inspecting the returned item:

• Approval: If the return meets our criteria, we will process your refund.
  
  
• Method: Refunds will be issued via the original payment method or as store credit, based on your preference.
  
  
• Processing Time: Please allow 7-10 business days for the refund to reflect in your account.
  
  

Note: For Cash on Delivery (COD) orders, refunds will be processed through mobile banking services like bKash, Nagad, or Rocket.

4. Exchanges

If you wish to exchange an item:

• Availability: Exchanges are subject to product availability.
  
  
• Process: Follow the return process outlined above and specify the desired replacement item.
  
  
• Shipping: Customers are responsible for shipping costs associated with exchanges.
  
  

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Immediate Contact: Notify us within 48 hours of delivery.
   
   
2. Provide Evidence: Send clear photos of the item and packaging.
   
   
3. Resolution: We will arrange for a replacement or refund at no additional cost to you.